What to Ask Moving Companies?

What to Ask Moving Companies?

Relocating to a new place, whether it’s a city, state, or country, is both thrilling and daunting. An integral part of this process is hiring a reliable moving company. However, with a sea of choices available, how do you identify the best fit for your needs? Here’s a comprehensive list of questions to ask potential movers to ensure a seamless transition.


Are You Licensed & Insured?

Why it matters

This is the foundational question. Operating without a license is illegal, and without insurance, any potential damage to your belongings might not be covered.

For interstate moves

Ensure the company has a USDOT (U.S. Department of Transportation) number.

For local moves

Check for appropriate state licenses.


What are Your Rates & What Factors Influence Them?

Why it matters

Understanding the cost breakdown ensures there are no surprises on the bill.

  • Ask if the rate is hourly or a flat fee.
  • Inquire about any additional fees, such as for heavy items or extended distances.


Can You Provide References or Reviews?

Why it matters

Previous customers experiences can offer insights into the company’s reliability and efficiency.

  • Look for testimonials on their website.
  • Consider checking independent review sites or the Better Business Bureau.


How Do You Handle Specialty Items?

Items like pianos, artwork or heirlooms require special care.

  • Understand their process for moving delicate or oversized items.
  • Check if there are additional fees involved.


What Happens in the Case of Damages?

Accidents happen, but it’s essential to know how the company addresses them.

  • Ask about their claims process and the timeframe for addressing damages.
  • Inquire about their liability coverage.


Do You Offer Packing Services?

For those who don’t have the time (or patience) to pack, ask if the moving company pack for you, this is crucial.

  • Understand the costs associated with packing services.
  • Ask if packing materials are included in the fee.


How Do You Protect My Home & Belongings During the Move?

Protecting your old and new home from potential damage is as important as safeguarding your belongings.

  • Learn about their methods for protecting floors, doorways and walls.
  • Ensure they have appropriate equipment, like dollies or floor runners.


How Long Has Your Company Been in Business?

Experience often equates to a better understanding of potential challenges and efficient solutions.

  • Look for companies with a proven track record.
  • Companies with many years in business might have refined their processes for optimal efficiency.


What’s Your Cancellation Policy?

Life is unpredictable. Knowing the flexibility you have in case of changes is reassuring.

  • Understand any potential fees associated with canceling or rescheduling.
  • Ask about the notice period required for changes.


Will You Provide a Written Estimate?

Having a documented understanding prevents any potential miscommunications.

  • Ensure the estimate covers all aspects of the move.
  • Clarify any ambiguous terms before signing.


In conclusion, your moving experience can be as smooth as you wish, provided you arm yourself with the right information.

By posing these questions to potential moving companies, you’re well on your way to ensuring a stress free move to your new abode.